Refund policy for full reports

We want a paid report to be delivered and usable. You can request a refund within seven days of purchase if AI generation fails or the full report is clearly wrong. A normally generated report is a digital product and is considered delivered when it unlocks.

When to contact us

Contact us if payment was confirmed but your report did not unlock, generation failed, or a report has an obvious error that makes it unusable. Please send the order reference, purchase date, and a short description to support@pslrating.me. You do not need to send your photo in the first message. Requests should be made within seven days of the purchase.

If you bought a five-report pack, tell us whether the problem concerns one report or the purchase as a whole. We will inspect the credit and delivery records and resolve a missing unlock or credit when possible. If a pack refund is approved, every report already used from it is counted at the single-report price ($2.99), so the most we refund is the pack price minus $2.99 for each used report. We do not promise a refund for a change of mind after a normal report has been delivered.

What counts as delivery

A full report is delivered when your account can open its paid sections. Those sections include regional comments, an upgrade path, potential tiers, and a PDF download. Side-profile analysis and style previews are optional extras; a failed preview does not use a credit and can be retried within the report's preview limit. A rating paid with a credit is delivered when its report opens; if generation fails you are not charged. A short pending screen immediately after checkout does not by itself mean delivery failed; payment confirmation can arrive after the browser returns to the site.

If a generated report is incomplete or cannot be opened, we aim to restore access or your report credit. If AI generation itself failed, you should not be charged a credit for an undelivered report. If we cannot provide the purchased report or correct a clear error, we will review the purchase for a refund under the seven-day rule.

How refunds are handled

Send a request to support@pslrating.me within seven days and include the purchase reference. We may ask for the report link or more detail so we can identify the issue. Waffo, our merchant of record, processes payments and buyer receipts. We approve and start a refund from our side in the Waffo dashboard, and Waffo returns the money through the original payment channel according to its processing times. Your card issuer or payment method may take additional time to show it.

A full refund or a payment dispute removes all credits originally granted by the affected order, even if some have already been used. After a partial refund you keep only as many credits from that order as the amount you kept would buy at the single-report price; the rest are removed. This can leave a negative credit balance, and another report can only be unlocked once the balance is positive. Reports already unlocked remain accessible; a refund or dispute does not revoke them. Repeated notifications for the same order do not remove credits again, and a second partial refund on the same order does not remove further credits.

If you think a report is clearly wrong, describe the specific error rather than only a disagreement with a subjective score; AI ratings are estimates and can vary with the photo.

Questions before purchase

Read the pricing page and fictional sample report to see the free and paid sections before checkout. The full report is an AI estimate for entertainment and self-improvement, not medical or professional advice. If you have a delivery problem, contact us before buying again so we can check the existing order.